Delivery & Tracking
“Delivery options, tracking your order and delivery problems”
Taxes and duties on international orders
Taxes and duties on international orders. Will I have to pay extra duty and taxes on my order?. No. All our orders are shipped from our UK warehouse, and for orders outside the UK, all taxes and duties are worked out and charged at checkout. That mea
Shipping Addresses for USA Orders
We use FedEx to deliver orders to the USA, and FedEx has a few address rules we need you to follow to make sure your order arrives without delay. Please use a residential or street address. FedEx cannot deliver to PO Box addresses. When you place an
Everything Shipping
At Proviz, we want your order to reach you as quickly and smoothly as possible. We work with some of the world's leading courier partners to make sure your kit arrives safely, wherever you are in the world. Below you'll find everything you need to kn
What if something goes wrong with my delivery?
What if something goes wrong with my delivery?. It's very rare, but occasionally a parcel can be delayed, go missing or be returned to sender somewhere along its journey. While this is outside of our control, we know how frustrating it is, and we're
I haven't received my order confirmation or tracking details
I haven't received my order confirmation or tracking details. Don't worry, this happens from time to time and it's usually an easy fix. Here are a few things worth checking first. Check your junk or spam folder. Order confirmation and tracking emails
What are the next steps if my delivery is marked as delivered but cannot be found?
What are the next steps if my delivery is marked as delivered but I haven't received it?. Sorry to hear your parcel hasn't turned up. Most of the time it's just been left somewhere safe nearby, so here are a few things to check first. 1. Check around