Our opening hours are: 
Monday - Friday 
8.30am- 5.30pm UK
9:30am- 6.30pm CET

We aim to answer all emails and messages in under 1 working day

If you'd prefer to talk on the phone please call +44 1202 125475 and leave your name, number and your order number if you have it and a member of the team will call you back as quickly as possible.

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Proviz Global 

Although it is very rare, occasionally parcels can go missing, be returned to sender or experience unexpected delays within the courier network.&#xA0;Whilst this is outside of our control we understand the frustration that this causes so we&apos;ve taken steps to make things easy for our customers should anything go wrong.&#xA0;We have implemented some new technology that provides proactive shipping alerts to take the stress from our customers in the unlikely event that anything should go wrong.&#xA0;The team in customer support will be notified if it looks like theres an issue with your delivery and we will get in touch with you and the courier to find out what&apos;s gone wrong and put things right for you.&#xA0;The team will keep you updated and if necessary we will re-issue your order so you can rest assured you wont be left in the dark!&#xA0;If you are at all concerned and you haven&apos;t heard from the team we are always happy to help, so just<a class="fr-green fr-strong" href="https://proviz-global-support.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">&#xA0;get in touch</a>

Although it is very rare, occasionally parcels can go missing, be returned to sender or experience unexpected delays within the courier network. Whilst this is outside of our control we understand the frustration that this causes so we've taken steps

What if something goes wrong with my delivery?

Order Help

How long will my order take to arrive?

Will I have to pay extra duty & taxes on my order if it's coming from the UK?

Shipping Information

How do I return an item?

I believe I have a faulty product - what do I do?

I have received the wrong product

What if my return gets lost on its way back to you?

Can I exchange an item?

Why don't you refund postage on my return?

How long does it take to process a refund once I have returned an item?

Returns & Refunds

Where can I find my order number?

Can I amend or cancel my order?

Something is wrong with my order

I haven't received my order confirmation or tracking details

I'm having technical issues and can't complete my online order

What are the next steps if my delivery is marked as delivered but cannot be found?

Can I cancel or change my order after it has been processed or shipped?

How do I wash my Proviz Clothing?

Are there repair patches available if I have an accident?

What size is best for me?

Breathability Explained

Waterproofing Explained

My Jacket has a high breathability rating but I still got wet inside  - why?

Do Proviz products come with a guarantee/warranty?

What's the difference between Reflect360 and Reflect360+?

How do I Re-Waterproof my Proviz Clothing?

Are Proviz jackets suitable for warm weather usage?

Product Help

Can Proviz supply work wear and event supplies?

White Label / Personalised /Co-Branded Products

Bespoke & Personalised Products

Can I open a trade account?

Become a Proviz Retailer / Distributor

Affiliate Opportunities

Influencers & Content Creators

Affiliates and Influencers

Can I use my Cyclescheme Voucher with you?

Wie lange dauert es, bis ich meine Rückerstattung erhalte?

Was mache ich, wenn meine Bestellung eine falsche Größe enthält?

What if something goes wrong with my delivery?Updated 2 months ago