What are the next steps if my delivery is marked as delivered but cannot be found?Updated 24 days ago

If your order is marked as delivered but you cannot locate it, please begin by checking with your neighbors and surrounding areas of your property for a safe place where the courier might have left the package. If the package is still not found, we will initiate an investigation with the courier. You would need to provide a signed and dated 'declaration of non-receipt' with specific details. We can provide you with a template; once signed, you can take a photo and email it back to us. We'll handle the rest and ensure this issue is resolved promptly.