Can I change my delivery address or redirect my parcel?Updated 17 minutes ago

Can I change my delivery address or redirect my parcel?

Spotted a mistake in your delivery address, or won't be in when your parcel arrives? Don't worry, there are a few things you can do.

Let us know straight away

If your order hasn't been dispatched yet, email [email protected] as soon as possible with your order number and the correct address. Our team will always do our best to update it, but orders move through our warehouse really quickly, so we can't always catch them in time, even if it's raised a short time afterwards.

Redirect your parcel using your tracking

Once your order's on its way, you'll get your tracking details by email. This is usually the quickest way to sort things out, especially during busier periods like Black Friday and Christmas, when it can take us a little longer to reply.

Depending on the courier, you may be able to:

- Divert your parcel to a local post office, parcel shop or collection point

- Choose a safe place or a neighbour to leave it with

- Change the day it's delivered

If you've only been sent a tracking number, just pop it into the courier's website or app to see the options available.

A few courier tips

- DPD: the DPD app or website usually lets you change your delivery, including sending it to a local DPD Pickup shop

- Royal Mail: options to change a delivery are more limited, but if they can't deliver, they'll usually leave a card so you can collect it from your local delivery office or Post Office, or arrange a redelivery

- International couriers: options vary by country, so check the courier's tracking page for what's available

What if my parcel is sent back to you?

If your parcel can't be delivered and is returned to us, just get in touch with your order number and we'll let you know your options.