Everything ShippingUpdated 19 days ago
At Proviz we want your order to reach you as quickly and smoothly as possible. We work with some of the world's leading courier partners to make sure your kit arrives safely, wherever you are in the world. Below you will find everything you need to know about our delivery options, estimated timeframes and what to expect once your order is on its way.
Order Processing
We do our best to dispatch all orders from our UK warehouse within 24 hours, Monday to Friday.
United Kingdom
Royal Mail Tracked 48: 2 working days
Royal Mail Tracked 24: 1 working day
DPD Next Day: 1 day (orders must be placed before 4:00pm GMT)
Please note that dispatches take place Monday to Friday only. Weekend deliveries are not guaranteed.
DPD Next Day is not available for orders to the Channel Islands, Northern Ireland, Scottish Highlands, Scottish Islands or Isle of Man. An express courier option is available at checkout for these areas but operates on a 2-day service.
EU Countries (including Ireland)
Tracked Courier: normally 2 to 4 working days
USA
Tracked Courier: normally 4 to 6 working days
Canada
Tracked Courier: normally 4 to 6 working days
Australia & New Zealand
Tracked Courier: normally 4 to 6 working days
Non-EU Countries
Tracked Courier: normally 4 to 6 working days
Rest of the World
Tracked Courier: normally 4 to 6 working days
Please note that the transit times above are estimates provided by our courier partners. We monitor courier performance closely, and the vast majority of orders are delivered within these timeframes.
A Note on International Delivery Delays
We understand that international shipping can occasionally take longer than expected. Factors such as public holidays in the destination country, peak shipping periods, busy seasons and additional customs or import checks can all add time to a delivery, even when everything is moving as it should be.
These situations are rare and the vast majority of our international orders arrive well within the estimated timeframes. However, if your tracking does not appear to be updating or your order seems to be taking longer than expected, please bear the following in mind before getting in touch with us.
Our courier partners require a minimum of 10 working days between each tracking scan before they are able to open an investigation or make any enquiries on our behalf. This is a strict requirement from the couriers themselves and unfortunately we are unable to begin any intervention before this period has passed.
International parcels can pass through multiple sorting hubs and customs facilities on their journey, and tracking updates may pause for a number of days at any of these stages. This does not necessarily mean anything is wrong with your order, it is simply part of the international shipping process.
We appreciate your patience and we promise we will be right there with you if things do need to be looked into further. If you have any concerns please do not hesitate to contact us at [email protected] and we will be happy to keep an eye on things with you.