Everything ShippingUpdated 5 days ago
At Proviz, we want your order to reach you as quickly and smoothly as possible. We work with some of the world's leading courier partners to make sure your kit arrives safely, wherever you are in the world. Below you'll find everything you need to know about our delivery options, estimated timeframes and what to expect once your order is on its way.
Order Processing
We do our best to dispatch all orders from our UK warehouse within 24 hours, Monday to Friday. We don't dispatch orders at the weekend.
United Kingdom
Royal Mail Tracked 48: 2 working days
Royal Mail Tracked 24: 1 working day
DPD Next Day: 1 working day (orders must be placed before 2:00pm UK time, Monday to Thursday)
Orders placed with DPD Next Day on a Friday before 2:00pm are collected that day and DPD aim to deliver them on the Monday. Weekend deliveries are not guaranteed.
DPD Next Day isn't available for orders to the Channel Islands, Northern Ireland, the Scottish Highlands, the Scottish Islands or the Isle of Man. An express courier option is available at checkout for these areas, but it operates on a 2 day service.
A Note on Royal Mail Deliveries
Royal Mail Tracked 24 and Tracked 48 are not guaranteed services. Royal Mail is a postal service rather than a courier, so the delivery times above are what Royal Mail aim for, rather than a guarantee. If you need your order by a certain date, we'd recommend choosing DPD Next Day.
Occasionally a Royal Mail parcel can take a little longer than expected while it's put back on track. This is rare, but it can happen, so please allow 5 working days from your order being dispatched before contacting our team about any Royal Mail delivery.
EU Countries (including Ireland)
Tracked Courier: normally 2 to 4 working days
USA, Canada, Australia, New Zealand and the Rest of the World
Tracked Courier: normally 4 to 6 working days
Please note that the transit times above are estimates provided by our courier partners. We monitor courier performance closely, and the vast majority of orders are delivered within these timeframes.
A Note on International Delivery Delays
We understand that international shipping can occasionally take longer than expected. Things like public holidays in the destination country, peak shipping periods and additional customs or import checks can all add time to a delivery, even when everything is moving as it should be.
These situations are rare, and the vast majority of our international orders arrive well within the estimated timeframes. However, if your tracking doesn't seem to be updating or your order is taking longer than expected, please bear the following in mind before getting in touch.
Our courier partners require a minimum of 10 working days between tracking scans before they're able to open an investigation or make any enquiries on our behalf. This is a strict requirement from the couriers themselves, so unfortunately we're unable to step in before this period has passed.
International parcels can pass through several sorting hubs and customs facilities on their journey, and tracking updates may pause for a number of days at any of these stages. This doesn't necessarily mean anything is wrong with your order, it's simply part of the international shipping process.
We really appreciate your patience, and we promise we'll be right there with you if things do need looking into further. If you have any concerns, please don't hesitate to contact us at [email protected] and we'll be happy to keep an eye on things with you.