I haven't received my order confirmation or tracking detailsUpdated 7 days ago

I haven't received my order confirmation or tracking details

Don't worry, this happens from time to time and it's usually an easy fix. Here are a few things worth checking first.

Check your junk or spam folder

Order confirmation and tracking emails can sometimes end up in there, so it's always worth a quick look.

Has your order been dispatched yet?

Your tracking details are sent once your order has left our warehouse. We aim to dispatch orders within 24 hours, Monday to Friday, and we don't dispatch at the weekend, so if you ordered on a Friday evening or over the weekend, your tracking will follow once it's on its way.

Check the email address on your order

The most common reason for not receiving emails is a small typo in the email address, or a payment method like PayPal or Apple Pay filling in an old email address automatically. It's worth checking any other email accounts you might use.

Still can't find it?

Just email [email protected] with your name and delivery address, and our team will confirm your order details and send your tracking details over to you.