We are available on live chat Monday to Friday

Our opening hours:

Monday to Thursday: 8:30am to 5:30pm UK / 9:30am to 6:30pm CET
Friday: 8:30am to 5.:30pm UK / 9:30am to 6:30pm CET

No phone line. Use our contact form and we will reply within 2 working days.

We currently do not operate a direct telephone line for enquiries. Please direct any queries to our friendly support team at customersupport@provizsports.com

Easy Contact Form

Washing Guides

Home

Returns 

Proviz Global 

Contact our friendly Proviz team for help with product selection, help with your order or to report an issue 

Need help with your Proviz order? 

Why can't I call you on the phone?

Everything you need to know about e-gift cards

Do You Offer an NHS & Key Worker Discount?

Cancelling Your Order (EU Customers)

Cancelling or Changing an Order

I'm having technical issues and can't complete my online order

Black Friday FAQ

How to Raise a Data Protection Complaint (UK Customers)

Orders & Payment

Taxes and duties on international orders

Shipping Addresses for USA Orders

Everything Shipping

What if something goes wrong with my delivery?

I haven't received my order confirmation or tracking details

What are the next steps if my delivery is marked as delivered but cannot be found?

Can I change my delivery address or redirect my parcel?

Delivery & Tracking

How do I return an item? (UK Customers)

How do I return an item? (International Customers)

Christmas & Black Friday Returns Guide

Return costs by country

I believe I have a faulty product - what do I do?

Something is wrong with my order

Do Proviz products come with a guarantee/warranty?

Returns, Faults & Warranty

Accidents and Repairs for Your Proviz Garments

How do I wash my Proviz Clothing?

Waterproofing and breathability explained

How do I Re-Waterproof my Proviz Clothing?

Understanding Our Size Charts

Product Help & Care

Can Proviz supply work wear and event supplies?

White Label / Personalised /Co-Branded Products

Can I open a trade account?

Affiliate Opportunities

Influencers & Content Creators

Registering your club with Proviz

Marketing, PR and Editorials

Business & Partnerships

“Changing an order, payments, gift cards, discounts and getting in touch”

“Delivery options, tracking your order and delivery problems”

“Returns, exchanges, refunds and faulty items”

“Sizing, washing, waterproofing and repairs”

“Trade accounts, bespoke kit, clubs, influencers and press”

All articles

Categories

Orders & Payment

Delivery & Tracking

Returns, Faults & Warranty

Product Help & Care

Business & Partnerships