Returns, Faults & Warranty
“Returns, exchanges, refunds and faulty items”
How do I return an item? (UK Customers)
How do I return or exchange an item? (UK). You can return or exchange an item within 21 days of your order being delivered, as long as it's unworn (trying it on is absolutely fine) and still has all its tags attached. This article is for orders deliv
How do I return an item? (International Customers)
How do I return an item from outside the UK?. You can return an item within 21 days of your order being delivered, as long as it's unworn (trying it on is absolutely fine) and still has all its tags attached. This article covers all orders delivered
Christmas & Black Friday Returns Guide
Christmas and Black Friday returns guide. Not quite the right fit? Don't worry, returning your order is simple, so you can get exactly what you need. Extended Christmas returns. Orders placed between 16th November and 18th December 2026 can be return
Return costs by country
Returns are something we want to make as easy and affordable as possible for our customers, so we've worked hard to keep the costs as low as we can. Here's a breakdown of what to expect depending on where you're returning from. Please note that all r
I believe I have a faulty product - what do I do?
I believe I have a faulty product, what do I do?. We take pride in the quality of our products, and every Proviz product comes with a 6 month warranty. If something's not right with your item, we're here to help. How to report a fault. Email customer
Something is wrong with my order
Something is wrong with my order. We're sorry if something isn't quite right with your order. Whatever's happened, let us know and we'll get it put right as quickly as we can. Wrong, missing or damaged item?. If you've been sent the wrong item, somet
Do Proviz products come with a guarantee/warranty?
Do Proviz products come with a guarantee or warranty?. Yes, all our products come with a limited 6-month warranty in the unlikely event of a fault or defect. This warranty is in addition to your statutory rights, which aren't affected. What isn't cov