Something is wrong with my orderUpdated 8 days ago

Something is wrong with my order

We're sorry if something isn't quite right with your order. Whatever's happened, let us know and we'll get it put right as quickly as we can.

Wrong, missing or damaged item?

If you've been sent the wrong item, something's missing from your parcel, or it's arrived damaged, please email [email protected] with:

- Your order number (for example #123456)

- A quick description of what's wrong

- Photos of the item, and of the parcel and packaging if it's arrived damaged

Think your item is faulty?

Please take a look at our "I believe I have a faulty product, what do I do?" article, which explains everything you need to send us.

Please get in touch before sending anything back

Returns sent through our returns portal are processed as standard returns, so it's really important you speak to us first. That way our team can look into it properly and let you know exactly what to do next.