I believe I have a faulty product, what do I do?

We take pride in the quality of our products, and every Proviz product comes with a 6 month warranty. If something's not right with your item, we're here to help.

How to report a fault

Email [email protected] with:

- Your order number (for example #123456)

- A short description of the problem

- Clear photos, or a short video, showing the fault

Please get in touch before sending anything back

Returns sent through our returns portal are processed as standard returns, so if an item is sent back without speaking to us first, it won't be treated as a faulty return.

Once our team has had a look, we'll get back to you with the next steps and get it sorted as quickly as possible.