How do I return an item? (International Customers)Updated 10 hours ago
How do I return an item from outside the UK?
You can return an item within 21 days of your order being delivered, as long as it's unworn (trying it on is absolutely fine) and still has all its tags attached. This article covers all orders delivered outside mainland UK, including Northern Ireland.
Exchanges are only available for mainland UK orders, so if you'd like a different size or colour, please return your item for a refund and place a new order.
Before you start, have these ready:
- Your order number, including the # (for example #123456)
- The email address you used to place your order
Which instructions do I need?
- Ordered to Australia, Canada, New Zealand, Jersey, Guernsey or the Isle of Man? Follow "Self-arranged returns"
- Ordered to anywhere else, including Northern Ireland? Follow "Returning with a returns label"
Returning with a returns label
1. Head to our returns portal: https://returnsportal.co/version-live/r/provizsports?s=1&lang=
2. Enter your order number and the email address you ordered with
3. Choose the item you'd like to send back and select Refund
4. Print your returns label and stick it securely on your parcel
5. Pack the item with all its tags attached, then drop it off with the carrier shown on your label
Depending on where you are, your parcel may go to a local collection point first before it's sent on to our UK warehouse, so don't worry if the address on your label isn't in the UK.
For return charges, please see our Return costs by country article. Please note our returns portal isn't currently available in German.
Self-arranged returns (Australia, Canada, New Zealand, Jersey, Guernsey and the Isle of Man)
Returns from these locations are handled by our team rather than automatically, so you'll need to post your parcel back to us yourself.
1. Register your return on our returns portal within 21 days of delivery: https://returnsportal.co/version-live/r/provizsports?s=1&lang=
2. Choose the item(s) you're sending back, and we'll email you our UK return address
3. Pack the item securely with all its tags attached, and pop a note inside with your order number and a quick list of what's in the parcel
4. Post it within 14 days of registering, using any tracked postal service you like. Return postage costs are not covered by us
5. As soon as it's posted, email [email protected] with your tracking number, a photo or screenshot of your postage receipt, and your order number
Tracking is a must, as we're not responsible for parcels lost on the way back to us.
Please note: if you don't register your return, don't post it within 14 days of registering, or don't send us your tracking details, we won't be able to issue your refund.
Your refund
Refunds are usually issued within 2 to 3 days of your parcel arriving at our warehouse, back to your original payment method, and you'll get an email to confirm once it's done. For self-arranged returns, we'll also need your tracking details before we can process your refund.
During busier periods this can take a little longer, so please allow at least 3 working days after your parcel has been delivered before getting in touch about your refund, as it's most likely already being worked on.
Faulty or incorrect items
If you think your item is faulty, or you've been sent the wrong thing, please email [email protected] with your order number and details of the issue before sending anything back, so our team can look into it for you.
Need a hand?
Just email [email protected] with your order number and we'll help you through it.