Why can't I call you on the phone?. We're a small team looking after customers in lots of different countries, so we don't have a phone line and we're not able to offer call backs. Handling everything in writing means every conversation is properly l

Why can&apos;t I call you on the phone? We&apos;re a small team looking after customers in lots of different countries, so we don&apos;t have a phone line and we&apos;re not able to offer call backs. Handling everything in writing means every conversation is properly logged and nothing gets lost, so we can help more people, more quickly. How to get in touch- Email us at <a data-fr-linked="true" href="mailto:customersupport@provizsports.com">customersupport@provizsports.com</a>- Use the contact form here in our Help Center- Use the chat on our website during our opening hours. Our AI assistant can help with a lot of common questions straight away, and if you need our team, it&apos;ll pass your message on to us by email Our opening hoursMonday to Friday: 8:30am to 5:30pm UK time / 9:30am to 6:30pm CET We aim to reply to every message within 2 working days, and often a lot sooner. Please contact us one way onlyWe know it&apos;s tempting to try a few different ways to get hold of us, but sending the same question by email, contact form, chat and social media doesn&apos;t get you a reply any quicker. Each message lands with our team separately, so we end up answering the same question several times over, which slows things down for everyone, including you. Please pick one way to get in touch, and we&apos;ll get back to you as soon as we can. To help us help you faster, please always include your order number (for example #123456) when you get in touch.

Why can't I call you on the phone?

Everything you need to know about e-gift cards. Can I buy a gift card?. Yes, we sell e-gift cards, which are a great choice if you're shopping for someone but aren't quite sure what to get them. We don't send physical gift cards. Our e-gift cards are

Everything you need to know about e-gift cards Can I buy a gift card?Yes, we sell e-gift cards, which are a great choice if you&apos;re shopping for someone but aren&apos;t quite sure what to get them. We don&apos;t send physical gift cards. Our e-gift cards are sent by email, with instructions on how to use them at checkout. How do I buy one?1. Go to our E-Gift Card page on provizsports.com2. Choose an amount: &#xA3;10, &#xA3;25, &#xA3;50, &#xA3;75 or &#xA3;1003. Add the name and email address of the person you&apos;re sending it to, plus a message if you&apos;d like4. Choose the date you&apos;d like it to be sent. This is handy if you want it to arrive on a birthday or on Christmas morning5. Add it to your basket and check out as normal If you&apos;d like to give a different amount, you can buy any combination of e-gift cards to make up the value you want. There are no extra processing fees. Can I buy an e-gift card in the sale?E-gift cards aren&apos;t offered at a discounted price during sale periods. How do I use my e-gift card?1. Shop on provizsports.com and add the items you&apos;d like to your basket2. Go to checkout3. Enter your e-gift card code where it asks for a gift card or discount code4. The value of your gift card will be taken off your order total You don&apos;t have to spend it all in one go. Any balance left over stays on your e-gift card, so you can use it across more than one order. Where can I use it?E-gift cards can only be used on provizsports.com, so they can&apos;t be used with any of our retail partners. How long is my e-gift card valid for?E-gift cards are valid for 12 months from the date they were bought, so make sure you use your balance before then. They can&apos;t be exchanged for cash. I haven&apos;t received my e-gift cardHere are a few things worth checking first:- Check the send date. E-gift cards are sent on the date chosen when they were bought, so it might be scheduled for a later date- Check your junk or spam folder, as emails can sometimes end up in there- Make sure the email address entered when buying the gift card was correct If you&apos;ve checked all of these and still can&apos;t find it, email us at <a data-fr-linked="true" href="mailto:customersupport@provizsports.com">customersupport@provizsports.com</a> with the order number for the gift card, and we&apos;ll look into it for you.

Everything you need to know about e-gift cards

Do you offer an NHS and key worker discount?. Yes, we're proud to support NHS staff, emergency service workers, the social care sector and UK Armed Forces personnel, with an exclusive 20% discount through Blue Light Card and Defence Discount Service.

Do you offer an NHS and key worker discount? Yes, we&apos;re proud to support NHS staff, emergency service workers, the social care sector and UK Armed Forces personnel, with an exclusive 20% discount through Blue Light Card and Defence Discount Service. The discount can be used on both full-price and already discounted items on provizsports.com. How to get your discount1. Log in to your Blue Light Card (<a data-fr-linked="true" href="https://www.bluelightcard.co.uk">https://www.bluelightcard.co.uk</a>) or Defence Discount Service (<a data-fr-linked="true" href="https://www.defencediscountservice.co.uk">https://www.defencediscountservice.co.uk</a>) account2. Find Proviz and grab your unique discount code3. Enter your code at checkout on provizsports.com Please note this offer may be changed or withdrawn at any time.

Do You Offer an NHS & Key Worker Discount?

Cancelling your order (EU customers). Changed your mind? No problem. If you're shopping with us from an EU country, here's exactly how to cancel your order, step by step. This page is just for orders delivered to EU countries. If you're ordering from

Cancelling your order (EU customers) Changed your mind? No problem. If you&apos;re shopping with us from an EU country, here&apos;s exactly how to cancel your order, step by step. This page is just for orders delivered to EU countries. If you&apos;re ordering from the UK or anywhere else outside the EU, please head to our returns portal instead once your order arrives: [Returns | Proviz Sports] Step 1: Let us know you want to cancelYou&apos;ll find the cancel button in the footer of our website, right at the bottom of the page. Click it and pop in your details, and you&apos;ll get an email straight away confirming we&apos;ve got your request. Just so you know, that email only confirms we&apos;ve received your cancellation. It isn&apos;t a returns label, and it doesn&apos;t start your refund yet. Because orders move through our warehouse really quickly, we can&apos;t guarantee we&apos;ll catch your order before it&apos;s dispatched, even if you cancel straight away. So there&apos;s a good chance it may still arrive after you&apos;ve cancelled. If it does, just follow step 2. Step 2: Order still arrived? Register your returnIf your order turns up after cancelling, you&apos;ll need to register your return through our returns portal, as cancelling on its own doesn&apos;t set up the return for you. Please register your return within 14 days of cancelling: [Returns | Proviz Sports] Try not to leave it too long, as registering after 14 days could hold up your refund. Please note our returns portal isn&apos;t currently available in German. Step 3: Send it backOnce you&apos;ve registered your return, just follow the steps it gives you to send the item back to us. When will I get my refund?We&apos;ll refund you within 14 days of your item arriving back at our UK warehouse, and usually a lot sooner. If you&apos;re posting from elsewhere in the EU, the parcel can take a little while to reach us, and that travel time is on top of the time it takes us to process your refund. So from the day you post it, please allow a little longer before your refund lands. We promise we&apos;re not sitting on it, it&apos;s just the postal journey.

Cancelling Your Order (EU Customers)

Where can I find my order number?. Your order number starts with a # (for example #123456), and you can find it in a couple of places:. - In your order confirmation email. If you can't find it, it's worth checking your junk or spam folder. - In your

Where can I find my order number? Your order number starts with a # (for example #123456), and you can find it in a couple of places:- In your order confirmation email. If you can&apos;t find it, it&apos;s worth checking your junk or spam folder- In your order history, when you log in to your account on provizsports.com If you still can&apos;t find it, just email <a data-fr-linked="true" href="mailto:customersupport@provizsports.com">customersupport@provizsports.com</a> with the name and email address you used to place your order, and we&apos;ll find it for you.

Where can I find my order number?

Cancelling or changing an order. We get your orders packed and on their way to you really quickly, which is great news when you're waiting for your new kit, but it does mean there isn't a window for us to make any changes once an order's been placed.

Cancelling or changing an order We get your orders packed and on their way to you really quickly, which is great news when you&apos;re waiting for your new kit, but it does mean there isn&apos;t a window for us to make any changes once an order&apos;s been placed. Because of this, we&apos;re unable to cancel an order, or change the address, products or delivery option once it&apos;s gone through. Before you check outIt&apos;s always worth taking a quick moment to double-check your order and delivery address before you pay, just to make sure everything&apos;s exactly how you want it. Need something different?No problem at all, here&apos;s what to do:1. Place a new order for the item, size or colour you&apos;d like2. Once your original order arrives, you&apos;re welcome to send back anything you don&apos;t need for a refund, in full or in part3. Just make sure the items are unworn, in new condition with all their tags attached, and sent back within our 21 day return period If your order was delivered to mainland UK and you just need a different size or colour, you can also exchange it through our returns portal once it arrives. For full details on how to send something back, please take a look at our returns page.<div> </div><div> </div><div> </div><div> </div><div> </div>

Cancelling or Changing an Order

I'm having technical issues and can't complete my order. Sorry you're having trouble. Here are a few quick things worth trying first, as they often sort it straight away:. - Refresh the page, or close your browser and start again. - Try a different b

I&apos;m having technical issues and can&apos;t complete my order Sorry you&apos;re having trouble. Here are a few quick things worth trying first, as they often sort it straight away:- Refresh the page, or close your browser and start again- Try a different browser, or switch between your phone and computer- Double-check your card and billing address details are entered exactly as they appear on your bank account- Try a different payment method, such as PayPal or Apple Pay- If your payment&apos;s being declined, check with your bank, as they sometimes block online or international payments as a security check Still stuck?Email <a data-fr-linked="true" href="mailto:customersupport@provizsports.com">customersupport@provizsports.com</a> with as much information as you can, including:- What you were trying to do when the problem happened- Any error message you saw- A screenshot of the issue, if possible- Whether you were on a phone or computer, and which browser you were using The more details you can send us, the quicker our team can get to the bottom of it for you.

I'm having technical issues and can't complete my online order

When is Black Friday at Proviz?. Our Black Friday event kicks off in mid-November, so keep an eye on our website, newsletter and social media for the latest dates and deals. Are the deals available online?. Yes, all our Black Friday deals are availab

When is Black Friday at Proviz?Our Black Friday event kicks off in mid-November, so keep an eye on our website, newsletter and social media for the latest dates and deals. Are the deals available online?Yes, all our Black Friday deals are available on provizsports.com, so you can shop from the comfort of your own home, wherever you are in the world. How can I hear about the deals first?Sign up to our newsletter on our website and you&apos;ll be among the first to know when our deals go live. It&apos;s also worth following us on social media for the latest updates. How long will delivery take?Our usual delivery options are all available over Black Friday. We aim to dispatch orders within 24 hours, Monday to Friday, and we don&apos;t dispatch at the weekend. As it&apos;s our busiest time of year, deliveries can occasionally take a little longer than usual, so please bear with us. UK orders: Royal Mail Tracked 24 and Tracked 48 aren&apos;t guaranteed services, so if you need your order by a certain date, we&apos;d recommend choosing DPD Next Day. International orders: EU deliveries (including Ireland) normally take 2 to 4 working days, and deliveries to the USA, Canada, Australia, New Zealand and the rest of the world normally take 4 to 6 working days. Tracking can sometimes pause for a few days while parcels pass through sorting hubs and customs, which is completely normal, especially at this time of year. Full details are on our shipping page. Will I have to pay extra duty or taxes?No. For orders outside the UK, all taxes and duties are worked out and added at checkout, so you&apos;ll know exactly what you&apos;re paying and there&apos;s nothing extra to pay on delivery. Can I return items bought on Black Friday?Yes, and you&apos;ve got even longer than usual. Orders placed between 16th November and 18th December 2026 can be returned up until 8th January 2027, as long as they&apos;re unworn with all their tags attached. If your order was delivered to mainland UK, you can also exchange it for a different size or colour. If you&apos;re outside mainland UK, including Northern Ireland, you can return your item for a refund and place a new order. If you&apos;re in Australia, Canada, New Zealand, Jersey, Guernsey or the Isle of Man, you&apos;ll need to post your return back to us yourself. Full details are in our &quot;How do I return an item from outside the UK?&quot; article. For everything else, take a look at our Christmas and Black Friday returns guide. What payment methods do you accept?We accept credit cards, debit cards, PayPal and more. You&apos;ll see the full list at checkout. Are e-gift cards included in the sale?E-gift cards aren&apos;t offered at a discounted price during sale periods, but they still make a great gift.

Black Friday FAQ

This page is for UK customers who want to raise a complaint about how we've handled their personal data. On our contact form, you'll see a subject option for data protection complaints. Use this if you're unhappy with how we've collected, used, or st

This page is for UK customers who want to raise a complaint about how we&apos;ve handled their personal data.<h2 data-sourcepos="5:1-5:23;163-185" id="how-to-get-in-touch">How to get in touch</h2>On our contact form, you&apos;ll see a subject option for data protection complaints. Use this if you&apos;re unhappy with how we&apos;ve collected, used, or stored your personal information, and want to raise it as a formal complaint.<h2 data-sourcepos="9:1-9:27;409-435" id="what-this-option-is-for">What this option is for</h2>This subject line is there so complaints about your data go straight to the right team, rather than getting mixed in with general customer service queries. It&apos;s specifically for raising concerns or complaints under UK data protection law (UK GDPR).<h2 data-sourcepos="13:1-13:31;687-717" id="what-this-option-is-not-for">What this option is NOT for</h2>Important: selecting this subject does not request the removal or deletion of your personal data. It won&apos;t trigger us to delete your information &#x2014; it&apos;s purely for raising a complaint.If you want your data removed or deleted, you&apos;ll need to contact our customer support team directly and ask for this separately. Please don&apos;t rely on the complaints form subject to action this for you.<h2 data-sourcepos="19:1-19:21;1107-1127" id="what-happens-next">What happens next</h2>Once you&apos;ve submitted your complaint, our team will look into it and get back to you.If you&apos;re not happy with our response, or feel we haven&apos;t dealt with your complaint properly, you also have the right to raise it with the UK&apos;s data protection regulator, the Information Commissioner&apos;s Office (ICO), at ico.org.uk.

How to Raise a Data Protection Complaint (UK Customers)

We are available on live chat Monday to Friday

Our opening hours:

Monday to Thursday: 8:30am to 5:30pm UK / 9:30am to 6:30pm CET
Friday: 8:30am to 5.:30pm UK / 9:30am to 6:30pm CET

No phone line. Use our contact form and we will reply within 2 working days.

We currently do not operate a direct telephone line for enquiries. Please direct any queries to our friendly support team at customersupport@provizsports.com

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