I'm having technical issues and can't complete my online orderUpdated 8 days ago

I'm having technical issues and can't complete my order

Sorry you're having trouble. Here are a few quick things worth trying first, as they often sort it straight away:

- Refresh the page, or close your browser and start again

- Try a different browser, or switch between your phone and computer

- Double-check your card and billing address details are entered exactly as they appear on your bank account

- Try a different payment method, such as PayPal or Apple Pay

- If your payment's being declined, check with your bank, as they sometimes block online or international payments as a security check

Still stuck?

Email [email protected] with as much information as you can, including:

- What you were trying to do when the problem happened

- Any error message you saw

- A screenshot of the issue, if possible

- Whether you were on a phone or computer, and which browser you were using

The more details you can send us, the quicker our team can get to the bottom of it for you.