Cancelling Your Order (EU Customers)Updated 8 days ago
Cancelling your order (EU customers)
Changed your mind? No problem. If you're shopping with us from an EU country, here's exactly how to cancel your order, step by step.
This page is just for orders delivered to EU countries. If you're ordering from the UK or anywhere else outside the EU, please head to our returns portal instead once your order arrives: [Returns | Proviz Sports]
Step 1: Let us know you want to cancel
You'll find the cancel button in the footer of our website, right at the bottom of the page. Click it and pop in your details, and you'll get an email straight away confirming we've got your request.
Just so you know, that email only confirms we've received your cancellation. It isn't a returns label, and it doesn't start your refund yet.
Because orders move through our warehouse really quickly, we can't guarantee we'll catch your order before it's dispatched, even if you cancel straight away. So there's a good chance it may still arrive after you've cancelled. If it does, just follow step 2.
Step 2: Order still arrived? Register your return
If your order turns up after cancelling, you'll need to register your return through our returns portal, as cancelling on its own doesn't set up the return for you. Please register your return within 14 days of cancelling: [Returns | Proviz Sports]
Try not to leave it too long, as registering after 14 days could hold up your refund. Please note our returns portal isn't currently available in German.
Step 3: Send it back
Once you've registered your return, just follow the steps it gives you to send the item back to us.
When will I get my refund?
We'll refund you within 14 days of your item arriving back at our UK warehouse, and usually a lot sooner.
If you're posting from elsewhere in the EU, the parcel can take a little while to reach us, and that travel time is on top of the time it takes us to process your refund. So from the day you post it, please allow a little longer before your refund lands. We promise we're not sitting on it, it's just the postal journey.