If you are having a technical issue with your return please email the team to let us know and we will come back as quickly as possible to help you;. Once a return has been delivered at our warehouse and checked in by the team your refund will automat

<div data-block="true" data-editor="bii9c" data-offset-key="3v08j-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="3v08j-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">We&#x2019;ve made returning items on your order super easy for you. If you change your mind, as long as you&#x2019;ve not removed the tags and it&apos;s unworn you can send it back hassle-free for a refund&#xA0;providing you notify us within 21 days (3 Weeks) of receipt. Please note that we do not refund outbound postage costs as these are non-recoverable.</div> </div><div data-block="true" data-editor="bii9c" data-offset-key="86lur-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="86lur-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;">To arrange your return click&#xA0;<a class="fr-strong" href="https://returnsportal.co/r/provizsports" rel="noopener noreferrer" target="_blank">here</a></div> </div><strong id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: 700; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you are having a technical issue with your return please <a href="mailto:customersupport@provizsports.com">email the team</a> to let us know and we will come back as quickly as possible to help you;<h2 id="return-timeframes">Return Timeframes</h2>Once a return has been delivered at our warehouse and checked in by the team your refund will automatically be processed and you will receive an email confirming this. We aim to get everything checked in within 48 hours of your item being received but this can take a little longer during busier periods and is not inclusive of weekends or UK bank holidaysIf you believe you have received a faulty or incorrect item, please&#xA0;<a class="fr-green fr-strong" href="https://proviz-global-support.gorgias.help/en-US/flows/01H4R0QV0PQVZTV6JSMVDR0W1S" rel="noopener noreferrer" target="_blank">click here</a>&#xA0;with details of the fault before you return your item, as you may be entitled to a free return.&#xA0;<p style="box-sizing: border-box; border-width: 0px; border-style: solid; border-color: rgb(226, 232, 240); margin: 0px 0px 1rem; line-height: 1.5rem; color: rgba(0, 0, 0, 0.87); font-family: montserratlocal, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">

How do I return an item?

We take pride in offering high quality products to our customers and we issue all of our products with a 6 month warranty. If you believe there is an issue with your product and you've purchased it within the last 6 months then please click here to r

<h1 id> </h1>We take pride in offering high quality products to our customers and we issue all of our products with a 6 month warranty.&#xA0;If you believe there is an issue with your product and you&apos;ve purchased it within the last 6 months then please <a class="fr-green fr-strong" href="https://proviz-global-support.gorgias.help/en-US/flows/01H4R0QV0PQVZTV6JSMVDR0W1S" rel="noopener noreferrer" target="_blank">click here</a> to report the fault and the team will get this resolved for you as quickly as possible.&#xA0;

I believe I have a faulty product - what do I do?

We’re pleased to launch our new exchange platform for mainland UK orders. At the moment, this service is available for mainland UK customers only, due to currency limitations. We are continuing to work with this platform and hope to expand exchanges

We&#x2019;re pleased to launch our new exchange platform for mainland UK orders. At the moment, this service is available for mainland UK customers only, due to currency limitations. We are continuing to work with this platform and hope to expand exchanges to international orders in the future. To register an exchange, please use our Swap Returns Portal here: <a href="https://returnsportal.co/version-live/r/provizsports?s=1&amp;lang=" target="_blank" rel="noopener noreferrer">Returns | Proviz Sports</a>Enter your order reference number (this is a hashtag # followed by 6 numbers) along with the email address used to place the order, and the system will locate your order. If your item has size or colour variations, you will be able to select a different size or colour, or choose a refund. The portal is easy to navigate and provides clear options to make your selection. Please note, exchanges are like-for-like only. This means we can exchange for a different size or colour of the same item, but not for a completely different product. Once submitted, the portal will guide you through the shipping process. Currently, we use Royal Mail 48-hour service for both returns and dispatch of exchanged items. The exchange fee is a flat rate of &#xA3;8.95. This includes &#xA3;4.00 for the return shipping, &#xA3;4.00 for the outbound delivery of your replacement item and a &#xA3;0.95 processing fee. We aim to be fully transparent with these charges so there are no surprises. This fee helps cover operational costs, including insured transit, as well as warehouse handling such as picking, packing, and dispatching your replacement item. If you have any questions about the exchange process or need assistance, you can contact our team here: &gt; <a href="https://proviz-global-support.gorgias.help/en-US/contact" target="_blank" rel="noopener noreferrer">Easy Contact Form</a>Simply complete the contact form, and we&#x2019;ll be in touch as soon as possible. You can also access our live chat via the help section, available during UK working hours (8:30 am to 5:30 pm). &gt; <a href="https://proviz-global-support.gorgias.help/en-US" id="isPasted" target="_blank" rel="noopener noreferrer">Help Centre</a>

Exchanges (Mainland UK)

Returns from Australia, Canada and New Zealand. At the moment, we do not offer a return shipping service for customers in Australia, Canada and New Zealand. This means you will need to arrange and pay for the return shipment yourself using a courier

Returns from Australia, Canada and New Zealand At the moment, we do not offer a return shipping service for customers in Australia, Canada and New Zealand. This means you will need to arrange and pay for the return shipment yourself using a courier of your choice. How to return your order The first step is to register your return through our <a href="https://returnsportal.co/version-live/r/provizsports?s=1&amp;lang=" target="_blank" rel="noopener noreferrer">Swap Returns</a> portal. The portal will guide you through the process step by step, and full instructions will also be sent to you by email once your return has been registered. This step is important, as it lets our team know that a return is on its way back to us and ensures everything is logged correctly in our system before the parcel arrives. Once your return has been registered, you will need to package the item securely and arrange the return shipment yourself using a courier of your choice. Choosing a courier As you will be arranging the return shipment yourself, you are free to use whichever courier service works best for you. Please note that the return will be sent back to our UK warehouse, so the courier must support international shipping and customs clearance. We strongly recommend using a tracked service. This is particularly important for international returns, as it provides proof of postage and allows you to monitor the parcel while it is in transit. Because the return shipment is not booked through our account, we have no visibility once the parcel is on its way back to us. If there are any delays, losses or delivery issues, these would need to be raised directly with the courier you have chosen. When your return arrives back with us Once your parcel has been delivered back to our UK warehouse, our team will check the return in. Our usual processing timeframe is within 48 working hours of delivery. During busier periods, this can take up to 3 working days. Please note that these are working days only. Our warehouse is closed at weekends, so returns delivered on a Friday evening or over the weekend will not begin processing until the next working day. Refund processing Once your return has been checked in and has passed our quality control process, your refund will be processed automatically. You will receive an email confirmation once this has been completed. Refunds will usually show back in your account within 2 to 5 working days, depending on your bank or payment provider. Important to note You must register your return through the portal before sending the parcel back. Customers in Australia, Canada and New Zealand need to arrange and pay for their own return shipping. We recommend using a tracked service, as this offers protection while the parcel is in transit. If a return is delayed or lost in transit, any claim or follow-up would need to be made directly with the courier used.

Returns from Australia, Canada and New Zealand

Changed your mind? No problem. If you're shopping with us from an EU country, here's exactly how to cancel your order, step by step. (We ship worldwide, so this page is specifically for EU orders. If you're ordering from the UK or anywhere else outsi

Changed your mind? No problem. If you&apos;re shopping with us from an EU country, here&apos;s exactly how to cancel your order, step by step.(We ship worldwide, so this page is specifically for EU orders. If you&apos;re ordering from the UK or anywhere else outside the EU, head straight to our returns portal instead.)&#xA0;<a href="https://returnsportal.co/version-live/r/provizsports?s=1&amp;lang=" id="isPasted">Returns | Proviz Sports</a>Step 1: Let us know you want to cancelYou&apos;ll find the cancel button in the footer of our website (right at the bottom of the page). Click it and pop in your details. You&apos;ll get an email straight after confirming we&apos;ve got your request.Quick heads up: that email just confirms we&apos;ve received your cancellation &#x2014; it&apos;s not a return label, and it doesn&apos;t kick off your refund yet.Please note: because orders move quickly through our warehouse, we can&apos;t guarantee we&apos;ll catch it before it&apos;s dispatched, even if you cancel straight away. So there&apos;s a good chance your order will still arrive after you&apos;ve cancelled &#x2014; if it does, just follow the step below.Step 2: Order still arrived? Register your return with SwapIf your order turns up despite cancelling, you&apos;ll need to arrange the return through our returns portal, Swap. This is a separate step from cancelling &#x2014; cancelling on its own doesn&apos;t set up the return for you.Head to Swap and register your return within 14 days of cancelling. Swap will then walk you through sending the item back to us.<a href="https://returnsportal.co/version-live/r/provizsports?s=1&amp;lang=" id="isPasted">Returns | Proviz Sports</a>Try not to leave this too long &#x2014; if you register after the 14 days, it could hold up your refund.Step 3: Send it backOnce you&apos;ve registered on Swap, just follow the steps it gives you to get the item back to us.When will I get my refund?We&apos;ll refund you within 14 days of your item arriving back at our warehouse here in the UK.Worth knowing: if you&apos;re posting from elsewhere in the EU, the parcel itself can take a little while to reach us, and that travel time is on top of our 14 days. So from the day you post it, give it a bit longer than 14 days altogether before your refund lands &#x2014; we promise we&apos;re not sitting on it, it&apos;s just the postal journey.

Cancelling Your Order (EU Customers)

Returns are something we want to make as easy and affordable as possible for our customers, so we've worked hard to keep the costs as low as we can. Here's a breakdown of what to expect depending on where you're returning from. Please note that all r

Returns are something we want to make as easy and affordable as possible for our customers, so we&apos;ve worked hard to keep the costs as low as we can. Here&apos;s a breakdown of what to expect depending on where you&apos;re returning from.Please note that all return costs are charged in GBP. If you are paying in another currency, the amount you are charged may vary slightly depending on the exchange rate at the time of processing.<hr>United KingdomReturn cost: &#xA3;4.95Exchange cost: &#xA3;8.95 The exchange fee is a flat rate of &#xA3;8.95. This includes &#xA3;4.00 for the return shipping, &#xA3;4.00 for the outbound delivery of your replacement item and a &#xA3;0.95 processing fee. We aim to be fully transparent with these charges so there are no surprises.Exchange delivery service: All exchange orders are dispatched using the Royal Mail 48 tracked service. We are unable to upgrade or change the delivery service on exchange orders, so please bear this in mind when placing your exchange request.<hr>United StatesReturn cost: &#xA3;18.50<hr>GermanyReturn cost: &#xA3;13.85<hr>SwitzerlandReturn cost: &#xA3;25.00<hr>Denmark, Sweden, NorwayReturn cost: &#xA3;25.00<hr>Rest of EuropeReturn cost: &#xA3;15.00Austria, Albania, Andorra, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Czechia, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Ukraine<hr>Rest of the WorldReturn cost: &#xA3;33.95Algeria, Angola, Anguilla, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Barbados, Bermuda, Bolivia, Bonaire, Botswana, Brazil, Brunei, Cambodia, Cayman Islands, Chile, China, Cook Islands, Costa Rica, Cote d&apos;Ivoire, Curacao, Cyprus, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Falkland Islands, Faroe Islands, Fiji, French Guiana, French Polynesia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Honduras, Hong Kong, Iceland, India, Indonesia, Iraq, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Lebanon, Liberia, Luxembourg, Macao, Malaysia, Maldives, Malta, Martinique, Mauritius, Mongolia, Mozambique, Myanmar, Namibia, New Caledonia, Nigeria, Oman, Pakistan, Palestine, Panama, Peru, Philippines, Qatar, Reunion, Saint Kitts and Nevis, Saint Martin, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, South Africa, South Korea, Sri Lanka, Taiwan, Tanzania, Thailand, Trinidad and Tobago, Tunisia, Turkey, Turks and Caicos Islands, Uganda, United Arab Emirates, Uruguay, Uzbekistan, Vietnam, Zambia, Zimbabwe<hr>Self-Ship CountriesFor the following countries, you will need to arrange and pay for your own return postage rather than using one of our fixed-cost labels.Australia, Canada, Guernsey, Isle of Man, Jersey, New Zealand<hr>Questions?If you&apos;re not sure what your return will cost, please get in touch with us at <a href="mailto:customersupport@provizsports.com">customersupport@provizsports.com</a> and we will confirm the cost before you send anything back.

Return costs by country

We are available on live chat Monday to Friday

Our opening hours:

Monday to Thursday: 8:30am to 5:30pm UK / 9:30am to 6:30pm CET
Friday: 8:30am to 3:00pm UK / 9:30am to 4:00pm CET

No phone line. Use our contact form and we will reply within 2 working days.

We currently do not operate a direct telephone line for enquiries. Please direct any queries to our friendly support team at customersupport@provizsports.com