How to return - Refund help
We dont offer exchanges at the moment but we are working on this and will be introducing exchanges in the near future. If you are having a technical issue with your return please email the team to let us know and we will come back as quickly as possi
We take pride in offering high quality products to our customers and we issue all of our products with a 12 month warranty. If you believe there is an issue with your product and you've purchased it within the last 12 months then please click here to
If our warehouse team have made a mistake and sent you an incorrect item, or if something is missing from your order, please contact the customer support team with a picture showing the incorrect item received (including the label) so that we can in
Our return service is secure and tracked, but if you are returning an item yourself then we strongly recommend using a tracked service, and retaining your proof of posting. If you've returned your item more than 2 weeks ago and have not heard from us
We don't offer a standard exchange service, however you can select to have your refund on a store credit and we give you the option to choose your replacement item straight away. This means that you can choose a completely different item if you'd pre
Returning an item can sometimes feel like a hassle, and we understand that you might have questions about why we can't refund the postage cost when you send something back to us. Service Already Provided: Outbound postage is a service that's already
After you have returned an item, refunds are typically processed on the date of receipt. You should check your bank records around the date the return was processed to confirm the refund has been issued. If you paid via PayPal, please check both your