Exchanges (Mainland UK)Updated a month ago

We’re pleased to launch our new exchange platform for mainland UK orders.

At the moment, this service is available for mainland UK customers only, due to currency limitations. We are continuing to work with this platform and hope to expand exchanges to international orders in the future.

To register an exchange, please use our Swap Returns Portal here: Returns | Proviz Sports

Enter your order reference number (this is a hashtag # followed by 6 numbers) along with the email address used to place the order, and the system will locate your order.

If your item has size or colour variations, you will be able to select a different size or colour, or choose a refund. The portal is easy to navigate and provides clear options to make your selection.

Please note, exchanges are like-for-like only. This means we can exchange for a different size or colour of the same item, but not for a completely different product.

Once submitted, the portal will guide you through the shipping process. Currently, we use Royal Mail 48-hour service for both returns and dispatch of exchanged items.

The exchange fee is a flat rate of £9.40. This includes £4.95 for the return shipping and £4.45 for the outbound delivery of your replacement item. We aim to be fully transparent with these charges so there are no surprises.

This fee helps cover operational costs, including insured transit, as well as warehouse handling such as picking, packing, and dispatching your replacement item.

If you have any questions about the exchange process or need assistance, you can contact our team here: > Easy Contact Form

Simply complete the contact form, and we’ll be in touch as soon as possible. You can also access our live chat via the help section, available during UK working hours (8:30 am to 5:30 pm). > Help Centre