. We do our best to dispatch all orders from our UK Warehouse within 24 hours (Monday to Friday). The below transit times are estimates provided by the courier companies. We monitor the performance of the couriers closely and the vast majority of ord

How long will my order take to arrive?

You may need to pay additional duty and taxes depending on where you live. All orders are shipped from our UK warehouse. Orders to the USA must only pay taxes if the order is over $800. For Australia and New Zealand, the threshold is $1000. Orders to

You may need to pay additional duty and taxes depending on where you live.All orders are shipped from our UK warehouse.Orders to the USA must only pay taxes if the order is over $800. For Australia and New Zealand, the threshold is $1000.Orders to Canada will have duty and taxes included and are shipped duty-paid&#xA0;Orders to European countries will need to pay duty and tax if your order is over 150 Euro

Will I have to pay extra duty & taxes on my order if it's coming from the UK?

Our opening hours are: 
Monday - Friday 
8.30am- 5.30pm UK
9:30am- 6.30pm CET

We aim to answer all emails and messages in under 2 working days

If you'd prefer to talk on the phone please call +44 1202 125475 and leave your name, number and your order number if you have it and a member of the team will call you back as quickly as possible.

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My Jacket has a high breathability rating but I still got wet inside  - why?

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What's the difference between Reflect360 and Reflect360+?

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Are Proviz jackets suitable for warm weather usage?

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Can I use my Cyclescheme Voucher with you?

Wie lange dauert es, bis ich meine Rückerstattung erhalte?

Was mache ich, wenn meine Bestellung eine falsche Größe enthält?

Do You Offer an NHS & Key Worker Discount?