We use FedEx to deliver orders to the USA, and FedEx has a few address rules we need you to follow to make sure your order arrives without delay. Please use a residential or street address. FedEx cannot deliver to PO Box addresses. When you place an

We use FedEx to deliver orders to the USA, and FedEx has a few address rules we need you to follow to make sure your order arrives without delay.Please use a residential or street addressFedEx cannot deliver to PO Box addresses. When you place an order, please give us a residential or business street address instead, so FedEx has an actual location to deliver to.If your order is placed with a PO Box, it won&apos;t be able to be delivered and will be sent back to us &#x2014; this isn&apos;t something we&apos;re able to override, as it comes down to FedEx&apos;s own delivery rules, not ours.Military addresses (APO / FPO / DPO)FedEx is also unable to deliver to military addresses (APO, FPO, and DPO). Only USPS is authorised to deliver to these addresses, due to security rules that apply to military mail &#x2014; this applies across the board and isn&apos;t something FedEx (or we) can make an exception for.If you&apos;re ordering to a military address, please use a residential address instead, such as a family member&apos;s address or another location where FedEx can deliver directly.General delivery addressesSimilarly, we&apos;re not able to deliver to &quot;General Delivery&quot; addresses (where mail is held for you to collect at a local post office), for the same reason as PO Boxes &#x2014; there&apos;s no street address for the driver to deliver to.Good to know: private mailboxes are fineIf you use a private mailbox service, such as a box at a UPS Store or similar, with a proper street address and suite/box number, that&apos;s absolutely fine &#x2014; FedEx treats this as a normal address, not a PO Box, so there&apos;s no issue delivering there.We can&apos;t amend your address once it&apos;s shippedPlease double check your address before placing your order. Once your order is in transit, we&apos;re unable to change the delivery address &#x2014; this is due to the contracts we have in place with our courier partners, so please make sure your address is entered correctly at checkout.What happens if my order can&apos;t be delivered?Even with these rules in place, it&apos;s possible for an order to still dispatch with an address that FedEx ultimately can&apos;t deliver to (for example, a PO Box or military address that&apos;s slipped through). If this happens, the parcel will be returned to us rather than delivered to you.If your order is sent back to us this way, please get in touch with our support team and we&apos;ll sort out next steps with you.Please note that reshipping an order can mean a second delivery is needed, and additional payment may be collected to cover this if the original details provided weren&apos;t correct. We&apos;d always rather work this out with you directly, so if this happens to you, just reach out and we&apos;ll find the best way forward together.

Shipping Addresses for USA Orders

At Proviz we want your order to reach you as quickly and smoothly as possible. We work with some of the world's leading courier partners to make sure your kit arrives safely, wherever you are in the world. Below you will find everything you need to k

<div data-find-provider-scope id="isPasted"><div data-sizer-excess="0"><div data-index="227" data-last-message="true"><div tabindex="0"><div data-test-render-count="1"><div data-is-streaming="false">At Proviz we want your order to reach you as quickly and smoothly as possible. We work with some of the world&apos;s leading courier partners to make sure your kit arrives safely, wherever you are in the world. Below you will find everything you need to know about our delivery options, estimated timeframes and what to expect once your order is on its way.Order ProcessingWe do our best to dispatch all orders from our UK warehouse within 24 hours, Monday to Friday.<hr>United KingdomRoyal Mail Tracked 48: 2 working daysRoyal Mail Tracked 24: 1 working dayDPD Next Day: 1 day (orders must be placed before 4:00pm GMT)Please note that dispatches take place Monday to Friday only. Weekend deliveries are not guaranteed.DPD Next Day is not available for orders to the Channel Islands, Northern Ireland, Scottish Highlands, Scottish Islands or Isle of Man. An express courier option is available at checkout for these areas but operates on a 2-day service.<hr>EU Countries (including Ireland)Tracked Courier: normally 2 to 4 working days<hr>USATracked Courier: normally 4 to 6 working days<hr>CanadaTracked Courier: normally 4 to 6 working days<hr>Australia &amp; New ZealandTracked Courier: normally 4 to 6 working days<hr>Non-EU CountriesTracked Courier: normally 4 to 6 working days<hr>Rest of the WorldTracked Courier: normally 4 to 6 working days<hr>Please note that the transit times above are estimates provided by our courier partners. We monitor courier performance closely, and the vast majority of orders are delivered within these timeframes. </div></div></div></div></div></div><hr>A Note on International Delivery DelaysWe understand that international shipping can occasionally take longer than expected. Factors such as public holidays in the destination country, peak shipping periods, busy seasons and additional customs or import checks can all add time to a delivery, even when everything is moving as it should be.These situations are rare and the vast majority of our international orders arrive well within the estimated timeframes. However, if your tracking does not appear to be updating or your order seems to be taking longer than expected, please bear the following in mind before getting in touch with us.Our courier partners require a minimum of 10 working days between each tracking scan before they are able to open an investigation or make any enquiries on our behalf. This is a strict requirement from the couriers themselves and unfortunately we are unable to begin any intervention before this period has passed.International parcels can pass through multiple sorting hubs and customs facilities on their journey, and tracking updates may pause for a number of days at any of these stages. This does not necessarily mean anything is wrong with your order, it is simply part of the international shipping process.We appreciate your patience and we promise we will be right there with you if things do need to be looked into further. If you have any concerns please do not hesitate to contact us at customersupport@provizsports.com and we will be happy to keep an eye on things with you.<hr>

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We are available on live chat Monday to Friday

Our opening hours:

Monday to Thursday: 8:30am to 5:30pm UK / 9:30am to 6:30pm CET
Friday: 8:30am to 3:00pm UK / 9:30am to 4:00pm CET

No phone line. Use our contact form and we will reply within 2 working days.

We currently do not operate a direct telephone line for enquiries. Please direct any queries to our friendly support team at customersupport@provizsports.com

Shipping Information

Shipping Addresses for USA Orders

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