Due to the speed at which we process orders, we're unable to cancel or make any amendments to the address, product, or shipping details once an order has been placed. Our warehouse team packs and dispatches orders very quickly, so there isn't a windo

<p id="isPasted">Due to the speed at which we process orders, we&apos;re unable to cancel or make any amendments to the address, product, or shipping details once an order has been placed. Our warehouse team packs and dispatches orders very quickly, so there isn&apos;t a window to make changes.</p><p>Please double-check your order and delivery address before you check out.</p><p>If you need something different, it&apos;s often best to place a new order. Once your original order arrives, you&apos;re welcome to send it back for a refund, in full or in part, as long as the items are unworn, in new condition and within our 21 day return period.</p><p>Please see our &#xA0;<a href="https://proviz-global-support.gorgias.help/en-US/flows/01HR9MDJB87XPQ6ZR87XBRZK9H" target="_blank" rel="noopener noreferrer" id="isPasted">returns page</a> for information on how to return your order.</p><div><br></div><div><br></div><div><br></div><div><br></div><div><br></div>

Cancelling or Changing an Order

If you believe there is an issue with the order you've received then please contact us right away and we will investigate this for you and we'll get thngs put right as quickly as possible. If you believe there's a fault with something you've ordered

<p id="isPasted">If you believe there is an issue with the order you&apos;ve received then please <a class="fr-green fr-strong" href="https://proviz-global-support.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">contact us</a> right away and we will investigate this for you and we&apos;ll get thngs put right as quickly as possible.&#xA0;</p><p>If you believe there&apos;s a fault with something you&apos;ve ordered then please <a class="fr-green fr-strong" href="https://proviz-global-support.gorgias.help/en-US/flows/01H4R0QV0PQVZTV6JSMVDR0W1S" rel="noopener noreferrer" target="_blank">click here</a> to report this and the team will resolve this as fast as they can.&#xA0;</p><h2 id><br></h2><p><br></p><p>&#xA0;</p><p><br></p>

Something is wrong with my order

For international orders, any applicable taxes and duties are calculated and collected at the checkout. This means there should be no unexpected charges or additional fees requested by customs or the delivery courier once your order arrives in your c

<p data-start="230" data-end="333" id="isPasted">For international orders, any applicable taxes and duties are calculated and collected at the checkout.</p><p data-start="335" data-end="488">This means there should be no unexpected charges or additional fees requested by customs or the delivery courier once your order arrives in your country.</p><p data-start="490" data-end="617">We do this to make the delivery process as smooth and transparent as possible, so you know the full cost of your order upfront.</p><h2 data-section-id="1ohyqx5" data-start="619" data-end="657" id="how-taxes-and-duties-are-calculated">How taxes and duties are calculated</h2><p data-start="659" data-end="784">Taxes and duties vary depending on the destination country, the value of the order, and the type of products being purchased.</p><p data-start="786" data-end="946">At checkout, we use a system that accurately estimates these charges in real time. The total amount is then included within the shipping cost shown at checkout.</p><p data-start="948" data-end="1172">Because of this, you may notice the total cost update as you add or remove items from your basket. This is normal, as the system is recalculating the applicable taxes and duties based on the contents and value of your order.</p><p data-start="1174" data-end="1300">In some cases, this calculation may take a few seconds to update, after which a full breakdown of the costs will be displayed.</p><h2 data-section-id="1vi4okt" data-start="1302" data-end="1341" id="why-we-collect-these-charges-upfront">Why we collect these charges upfront</h2><p data-start="1343" data-end="1458">By collecting taxes and duties at checkout, we ensure your order is shipped on a Delivered Duties Paid (DDP) basis.</p><p data-start="1460" data-end="1614">This means all import charges are settled in advance, and your parcel should move through customs without delays or additional payments required from you.</p><p data-start="1616" data-end="1755">Without this, orders can be held at customs or require payment before delivery, which often leads to delays and a poor delivery experience.</p><h2 data-section-id="14j5jub" data-start="1757" data-end="1787" id="refunds-on-taxes-and-duties">Refunds on taxes and duties</h2><p data-start="1789" data-end="1880">Taxes and duties are set and collected by the relevant customs authorities in your country.</p><p data-start="1882" data-end="2016">Although these charges are collected at checkout, they are not retained by us and are instead passed on as part of the import process.</p><p data-start="2018" data-end="2117">Because of this, taxes and duties are non-refundable through us if you choose to return your order.</p><h2 data-section-id="14uxw4u" data-start="2119" data-end="2152" id="claiming-taxes-and-duties-back">Claiming taxes and duties back</h2><p data-start="2154" data-end="2262">In some countries, it may be possible to reclaim a portion of the taxes or duties paid when returning goods.</p><p data-start="2264" data-end="2370">This process is handled directly by your local customs authority and will vary depending on your location.</p><p data-start="2372" data-end="2593">As this is outside of our control, we are unable to process or assist with these claims directly. If you wish to pursue this, we recommend contacting your local customs office for guidance on the process and requirements.</p>

International Orders, Taxes and Duties

We are available on live chat Monday to Friday

Our opening hours:

Monday to Thursday: 8:30am to 5:30pm UK / 9:30am to 6:30pm CET
Friday: 8:30am to 5.:30pm UK / 9:30am to 6:30pm CET

No phone line. Use our contact form and we will reply within 2 working days.

We currently do not operate a direct telephone line for enquiries. Please direct any queries to our friendly support team at customersupport@provizsports.com

Order Help

Cancelling or Changing an Order

Something is wrong with my order

International Orders, Taxes and Duties