Order Help

Faulty or Incorrect Items - Amending or Cancelling my order

Where can I find my order number?

If you still can't find it, just contact the team and we'll be able to help you :-)

Can I amend or cancel my order?

Once you’ve placed your order, it is unlikely that you will be able to amend or cancel it, as our warehouse team usually packs and despatches your order very quickly, which means we can’t make any changes once you’ve placed it. However, if you contac

Something is wrong with my order

If you believe there is an issue with the order you've received then please contact us right away and we will investigate this for you and we'll get thngs put right as quickly as possible. If you believe there's a fault with something you've ordered

What if something goes wrong with my delivery?

Although it is very rare, occasionally parcels can go missing, be returned to sender or experience unexpected delays within the courier network. Whilst this is outside of our control we understand the frustration that this causes so we've taken steps

I haven't received my order confirmation or tracking details

Occasionally notifications can also land in your spam folder, so it might be worth checking your spam/junk folder. However, the most common reason for not receiving your order confirmation or tracking details is either a typo when you entered your em

I'm having technical issues and can't complete my online order

If you're having issues completing your order, or you're seeing an error message please contact the team with as much information as possible about the issue. If you can also include a screen print showing the error or issue that will help us get to

What are the next steps if my delivery is marked as delivered but cannot be found?

If your order is marked as delivered but you cannot locate it, please begin by checking with your neighbors and surrounding areas of your property for a safe place where the courier might have left the package. If the package is still not found, we w

Can I cancel or change my order after it has been processed or shipped?

Unfortunately, once your order has been processed or shipped from our warehouse, we are unable to cancel or make changes to it. If you ordered the wrong item or size, your best course of action would be to wait until the order arrives and then organi