Once you’ve placed your order, it is unlikely that you will be able to amend or cancel it, as our warehouse team usually packs and dispatches orders very quickly, meaning we can’t make any changes once it’s been placed. However, if you contact us and

Once you&#x2019;ve placed your order, it is unlikely that you will be able to amend or cancel it, as our warehouse team usually packs and dispatches orders very quickly, meaning we can&#x2019;t make any changes once it&#x2019;s been placed.However, if you contact us and your order has not yet been dispatched, you may be able to amend the address. Please note: That this is not always possible, but we will do our best to assist you.If you&#x2019;ve changed your mind about your order or accidentally ordered the wrong item and it&apos;s too late to cancel, you can register the return, in full or in part, within 14 days of receiving it, provided it is unworn and in new condition.Please see our <a class="fr-green fr-strong" href="http://httpshttps://proviz-sports-copy.gorgias.help/en-US/how-do-i-return-an-item-265264" rel="noopener noreferrer" target="_blank">returns page</a> for information on how to return your order.You can also <a class="fr-green fr-strong" href="https://proviz-global-support.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">contact the team</a> for help.&#xA0; &#xA0;

Can I amend or cancel my order?

If you believe there is an issue with the order you've received then please contact us right away and we will investigate this for you and we'll get thngs put right as quickly as possible. If you believe there's a fault with something you've ordered

If you believe there is an issue with the order you&apos;ve received then please <a class="fr-green fr-strong" href="https://proviz-global-support.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">contact us</a> right away and we will investigate this for you and we&apos;ll get thngs put right as quickly as possible.&#xA0;If you believe there&apos;s a fault with something you&apos;ve ordered then please <a class="fr-green fr-strong" href="https://proviz-global-support.gorgias.help/en-US/flows/01H4R0QV0PQVZTV6JSMVDR0W1S" rel="noopener noreferrer" target="_blank">click here</a> to report this and the team will resolve this as fast as they can.&#xA0;<h2 id> </h2> &#xA0;

Something is wrong with my order

For international orders, any applicable taxes and duties are calculated and collected at the checkout. This means there should be no unexpected charges or additional fees requested by customs or the delivery courier once your order arrives in your c

For international orders, any applicable taxes and duties are calculated and collected at the checkout.This means there should be no unexpected charges or additional fees requested by customs or the delivery courier once your order arrives in your country.We do this to make the delivery process as smooth and transparent as possible, so you know the full cost of your order upfront.<h2 data-section-id="1ohyqx5" data-start="619" data-end="657" id="how-taxes-and-duties-are-calculated">How taxes and duties are calculated</h2>Taxes and duties vary depending on the destination country, the value of the order, and the type of products being purchased.At checkout, we use a system that accurately estimates these charges in real time. The total amount is then included within the shipping cost shown at checkout.Because of this, you may notice the total cost update as you add or remove items from your basket. This is normal, as the system is recalculating the applicable taxes and duties based on the contents and value of your order.In some cases, this calculation may take a few seconds to update, after which a full breakdown of the costs will be displayed.<h2 data-section-id="1vi4okt" data-start="1302" data-end="1341" id="why-we-collect-these-charges-upfront">Why we collect these charges upfront</h2>By collecting taxes and duties at checkout, we ensure your order is shipped on a Delivered Duties Paid (DDP) basis.This means all import charges are settled in advance, and your parcel should move through customs without delays or additional payments required from you.Without this, orders can be held at customs or require payment before delivery, which often leads to delays and a poor delivery experience.<h2 data-section-id="14j5jub" data-start="1757" data-end="1787" id="refunds-on-taxes-and-duties">Refunds on taxes and duties</h2>Taxes and duties are set and collected by the relevant customs authorities in your country.Although these charges are collected at checkout, they are not retained by us and are instead passed on as part of the import process.Because of this, taxes and duties are non-refundable through us if you choose to return your order.<h2 data-section-id="14uxw4u" data-start="2119" data-end="2152" id="claiming-taxes-and-duties-back">Claiming taxes and duties back</h2>In some countries, it may be possible to reclaim a portion of the taxes or duties paid when returning goods.This process is handled directly by your local customs authority and will vary depending on your location.As this is outside of our control, we are unable to process or assist with these claims directly. If you wish to pursue this, we recommend contacting your local customs office for guidance on the process and requirements.

International Orders, Taxes and Duties

We are available on live chat Monday to Friday

Our opening hours are:
Monday to Friday
8:30am to 5:30pm UK
9:30am to 6:30pm CET

We do not currently operate a direct telephone line for enquiries. Please use the contact form here and our support team will be in touch.

We aim to respond to all emails and messages within 2 working days.

We currently do not operate a direct telephone line for enquiries. Please direct any queries to our friendly support team at customersupport@provizsports.com

Order Help

Can I amend or cancel my order?

Something is wrong with my order

International Orders, Taxes and Duties