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You may need to pay additional duty and taxes depending on where you live.All orders are shipped from our UK warehouse.Orders to the USA must only pay taxes if the order is over $800. For Australia and New Zealand, the threshold is $1000.Orders to Canada will have duty and taxes included and are shipped duty-paid&#xA0;Orders to European countries will need to pay duty and tax if your order is over 150 Euro

You may need to pay additional duty and taxes depending on where you live. All orders are shipped from our UK warehouse. Orders to the USA must only pay taxes if the order is over $800. For Australia and New Zealand, the threshold is $1000. Orders to

Will I have to pay extra duty & taxes on my order if it's coming from the UK?

Shipping Information

How long will my order take to arrive?

How do I return an item?

I believe I have a faulty product - what do I do?

I have received the wrong product

What if my return gets lost on its way back to you?

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Why don't you refund postage on my return?

How long does it take to process a refund once I have returned an item?

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Where can I find my order number?

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Something is wrong with my order

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I haven't received my order confirmation or tracking details

I'm having technical issues and can't complete my online order

What are the next steps if my delivery is marked as delivered but cannot be found?

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Are there repair patches available if I have an accident?

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My Jacket has a high breathability rating but I still got wet inside  - why?

Do Proviz products come with a guarantee/warranty?

What's the difference between Reflect360 and Reflect360+?

How do I Re-Waterproof my Proviz Clothing?

Are Proviz jackets suitable for warm weather usage?

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Can Proviz supply work wear and event supplies?

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Can I use my Cyclescheme Voucher with you?

Wie lange dauert es, bis ich meine Rückerstattung erhalte?

Was mache ich, wenn meine Bestellung eine falsche Größe enthält?

Do You Offer an NHS & Key Worker Discount?

Will I have to pay extra duty & taxes on my order if it's coming from the UK?Updated a year ago