DELIVERY INFORMATION

We do our best to dispatch all orders from our UK Warehouse within 24 hours (Monday to Friday). 

The below transit times are estimates provided by the courier companies. We monitor the performance of the couriers closely and the vast majority of orders are delivered within the timeframes  below.

UNITED KINGDOM

Includes Channel Islands & Isle of Man

* Orders must be placed placed before 12:00pm GMT for targeted next working day UK delivery. Please note that despatches only take place Monday to Friday and that deliveries are not guaranteed to take place on weekends.

DPD next day isn't available on orders from Channel Islands, Northern Ireland, Scottish Highlands, Scottish Islands and Isle of Man, there is an express courier option at checkout but it is a 2 day service.

All international orders are sent from our UK warehouse via our global shipping partner Global E to ensure that all duty and taxes are taken care of at the point of order.

EUROPE

All orders are sent by Spring Global (Standard Service) and DHL (Express Service) 

USA & CANADA

All orders are sent by either Spring Global or Royal Mail (Standard) and DHL (Express service) 

AUSTRALIA & NEW ZEALAND 

REST OF THE WORLD

TRACKING

• After your order has been shipped you will receive an email which contains the link to the online tracking of the chosen delivery service.
• Please be aware that it might take up to 24 hours from the receipt of your shipping confirmation email before the online tracking is visible.
• If you have chosen DPD for express courier in UK, you will get an email or text showing an hour delivery slot.
• You can also see the shipping information in your account.

RETURNS

We're happy to offer a refund on undamaged items, for more information please see the Returns page

LOST ITEMS

The delivery services will not deem a parcel to be lost until it has been in the postal system for a period of 14 days for UK orders and 20 working days for International orders. Although it is unlikely deliveries will take this amount of time we are unable to despatch a replacement or issue a refund until this period of time has elapsed. If you have ordered an item which may not fit in your post box please check that your local post office is not holding it for collection.

DELIVERY POLICY

Further information on our delivery policy is set out in our Terms and Conditions of Sale.