Why don't you refund postage on my return?Updated a month ago

Returning an item can sometimes feel like a hassle, and we understand that you might have questions about why we can't refund the postage cost when you send something back to us.

Service Already Provided: Outbound postage is a service that's already been completed. Once your package is on its way to you, the shipping carrier has done their job by delivering it to your address. Whether you decide to keep the item or send it back, the service they provided remains the same. We are therefore unable to recover this cost for you from the courier so refunding outbound postage isn't feasible for us as a business.

Industry Standards: Return policies can vary from one store to another. While some businesses may offer full refunds on outbound postage, it's not a standard practice across all industries. We strive to be transparent about our policies so that you know what to expect when shopping with us.

Clear Communication: We believe in being upfront and transparent about our policies to avoid any confusion or disappointment. By clearly stating in our return policy that outbound postage isn't refundable, we hope to manage your expectations and build trust by being honest about the challenges we face in managing returns efficiently.

We hope this explanation sheds some light on why we can't refund outbound postage on returns. We value your understanding and want to make your shopping experience as smooth as possible. If you have any further questions or concerns, please don't hesitate to reach out to us.