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Monday - Friday 
8.30am- 5.30pm UK
9:30am- 6.30pm CET

We aim to answer all emails and messages in under 1 working day

If you'd prefer to talk on the phone please call +44 1202 125475 and leave your name, number and your order number if you have it and a member of the team will call you back as quickly as possible.

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Proviz Global 

Our return service is secure and tracked, but if you are returning an item yourself then we strongly recommend using a tracked service, and retaining your proof of posting.&#xA0;If you&apos;ve returned your item more than 2 weeks ago and have not heard from us then please get in touch with the customer support team who can look into this for you. <a href="https://proviz-global-support.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">Click here</a> to contact the team <a href="mailto:customersupport@provizsports.com"></a>

Our return service is secure and tracked, but if you are returning an item yourself then we strongly recommend using a tracked service, and retaining your proof of posting. If you've returned your item more than 2 weeks ago and have not heard from us

What if my return gets lost on its way back to you?

Returns & Refunds

How long will my order take to arrive?

Will I have to pay extra duty & taxes on my order if it's coming from the UK?

Shipping Information

How do I return an item?

I believe I have a faulty product - what do I do?

I have received the wrong product

Can I exchange an item?

Why don't you refund postage on my return?

How long does it take to process a refund once I have returned an item?

Where can I find my order number?

Can I amend or cancel my order?

Something is wrong with my order

What if something goes wrong with my delivery?

I haven't received my order confirmation or tracking details

I'm having technical issues and can't complete my online order

What are the next steps if my delivery is marked as delivered but cannot be found?

Can I cancel or change my order after it has been processed or shipped?

Order Help

How do I wash my Proviz Clothing?

Are there repair patches available if I have an accident?

What size is best for me?

Breathability Explained

Waterproofing Explained

My Jacket has a high breathability rating but I still got wet inside  - why?

Do Proviz products come with a guarantee/warranty?

What's the difference between Reflect360 and Reflect360+?

How do I Re-Waterproof my Proviz Clothing?

Are Proviz jackets suitable for warm weather usage?

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Can Proviz supply work wear and event supplies?

White Label / Personalised /Co-Branded Products

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Can I open a trade account?

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Can I use my Cyclescheme Voucher with you?

Wie lange dauert es, bis ich meine Rückerstattung erhalte?

Was mache ich, wenn meine Bestellung eine falsche Größe enthält?

What if my return gets lost on its way back to you?Updated 6 months ago