Our opening hours are: 
Monday - Friday 
8.30am- 5.30pm UK
9:30am- 6.30pm CET

We aim to answer all emails and messages in under 2 working days

If you'd prefer to talk on the phone please call +44 1202 125475 and leave your name, number and your order number if you have it and a member of the team will call you back as quickly as possible.

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<p>If our warehouse team have made a mistake and sent you an incorrect item, or if something is missing from your order, please contact the customer support team with a picture showing the incorrect item received (including the label) &#xA0;so that we can investigate this for you and get the correct item to you.&#xA0;</p><p>You can contact the team <a class="fr-green fr-strong" href="https://proviz-global-support.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank">HERE</a></p>

If our warehouse team have made a mistake and sent you an incorrect item, or if something is missing from your order, please contact the customer support team with a picture showing the incorrect item received (including the label)  so that we can in

I have received the wrong product

Returns & Refunds

How long will my order take to arrive?

Will I have to pay extra duty & taxes on my order if it's coming from the UK?

Shipping Information

How do I return an item?

I believe I have a faulty product - what do I do?

What if my return gets lost on its way back to you?

Can I exchange an item?

Why don't you refund postage on my return?

How long does it take to process a refund once I have returned an item?

Where can I find my order number?

Can I amend or cancel my order?

Something is wrong with my order

What if something goes wrong with my delivery?

I haven't received my order confirmation or tracking details

I'm having technical issues and can't complete my online order

What are the next steps if my delivery is marked as delivered but cannot be found?

Can I cancel or change my order after it has been processed or shipped?

Black Friday FAQ

Order Help

How do I wash my Proviz Clothing?

Are there repair patches available if I have an accident?

What size is best for me?

Breathability Explained

Waterproofing Explained

My Jacket has a high breathability rating but I still got wet inside  - why?

Do Proviz products come with a guarantee/warranty?

What's the difference between Reflect360 and Reflect360+?

How do I Re-Waterproof my Proviz Clothing?

Are Proviz jackets suitable for warm weather usage?

Product Help

Can Proviz supply work wear and event supplies?

White Label / Personalised /Co-Branded Products

Bespoke & Personalised Products

Can I open a trade account?

Become a Proviz Retailer / Distributor

Affiliate Opportunities

Influencers & Content Creators

Affiliates and Influencers

Marketing, PR and Editorials

Marketing, PR and Editorial

Can I use my Cyclescheme Voucher with you?

Wie lange dauert es, bis ich meine Rückerstattung erhalte?

Was mache ich, wenn meine Bestellung eine falsche Größe enthält?

Do You Offer an NHS & Key Worker Discount?

I have received the wrong productUpdated 2 years ago